Terms & Conditions

How to book treatments or courses

Booking can be made on the website, (or by telephone between the hours of 9am and 6pm Monday to Friday on 01275 602494 or 07891 950034. In the event that I am unable to take your call, please leave a message with your name and a return number and I will get back to you as soon as is possible).

Payment for courses

A deposit or the full course fee is payable in order to secure your place on the course of your choice, the deposit or its equivalent if paying in full is non refundable. If the deposit only has been paid the balance is due and payable on or before the first day of your course, except if paying by cheque when the payment is due 7 days before the first day of your course (to allow for bank clearing). The deposit or full course fee can be made via my website by PayPal, credit or debit card or to me by cheque made payable and posted to J Palmer 58 Lockside, Portishead, Bristol BS20 7AF

Payment for treatments

Treatment payments can be made via my website by PayPal, credit or debit card, or by cheque made payable to Tranquillity and posted to J Palmer 58 Lockside, Portishead, Bristol BS20 7AF Please note if paying by cheque the payment is due 7 days before your appointment, to allow for bank clearing.

Cancellation or rebooking of course dates or assessment day dates

In the event of a potential students need to change the date of a course booked, every effort will be made to accommodate a new date for your course providing you give more than 1 weeks’ notice, if a potential student requests a transfer to an alternative date and the request is received with less than 1 weeks’ notice of the original date, there will be a rebooking fee of £55.

In the event of a potential student cancelling a course booked a fee equivalent to the deposit for that course will be charged. If a potential student fails to attend the course booked without notice of same the full course fee is payable. PLEASE NOTE: If you are unable to attend your course date and require an alternative date please call at least 1 week in advance. Failure to do so will result in you being charged a rebooking fee as above.

Cancellation by tranquillity

Tranquillity reserves the right to refuse the course booking to any individual without reason.

Cancellations & transfer of treatments

Every effort will be made to accommodate a new time for your appointment providing you give more than 48 hours notice, If a client requests a transfer to an alternative treatment slot and the request is received with less than 48 hours notice of the original time, there will be a cancellation fee equivalent to the cost of the treatment originally booked. If a client fails to attend the treatment without the required 48 hours notice the same cancellation fee of full payment cost applies. PLEASE NOTE: If you are unable to attend your appointment please call at least 48 hours in advance (e.g. If your appointment is on a Friday you will need to call Tuesday evening at the latest). Failure to do so will result in you being charged the full price of the treatment.

Cancellation by tranquillity

Tranquillity reserves the right to refuse treatment to any individual without reason.

Confirmation of bookings

I aim to confirm your course or treatment within 24 hours of you making a booking. If you do not hear from me within a working week or within 48 hours of your booked date please contact me on: 01275 602494 or 07891 950034

Code of Dress

Students are required to wear a white tunic with dark trousers and flat or low healed soft soled shoes.

Data

When you book courses, treatments or purchase goods from this site all personal data provided will be used in accordance with data protection laws and my privacy policy.

Unforseen events

I am entitled to delay, change or reduce the level and/or scope of service(s) (including session materials) if I am prevented from, hindered or delayed in obtaining or delivering the services (including session materials) as a result of any circumstances beyond my reasonable control.

Legal notice

Please note ; All of the treatments offered are complementary therapies, and as such work alongside to support conventional medicine, and are not a substitute for medical advice or treatment and do not replace it, If in doubt, please consult your doctor or licensed medical practitioner. If you have any further queries please contact us.